Client Agreement & Waiver Form

Client Terms

The term of this agreement begins on the date of this agreement and ends 30 days after written notice of cancellation is given by the client. By signing this agreement and placing my dog in the care of My Vet DD for any service, I certify the accuracy of all the information I have provided to My Vet Doggy Daycare related to my dog.

 

Health and Behaviour

I certify that my dog is in good health and has not had any communicable disease for the past 12 months and has no history of harming humans or other dogs. I understand that if my dog is aggressive while staying at My Vet DD, My Vet DD reserves the right to place my dog inside a cage, throughout the entire time that he or she is under My Vet DD care, for the safety of other dogs and staff.

 

I understand that all pets must be treated with flea, tick, heartworm and intestinal worm preventative medication. I understand that the dog’s nails must be clipped/filed regularly for the safety of all our dogs and employees, if the dog’s nails are found to be too long, My Vet DD has the right to cut or file if needed at my expense.

 

Vaccinations Requirements

I understand that my dog is required to be fully vaccinated (C5), and I will provide My Vet DD with a vaccination certificate from my veterinarian. I acknowledge that it is my responsibility to ensure that my dog continues to be fully vaccinated and that My Vet DD reserves the right to remove my dog from or deny entrance to the facility if he or she is not fully vaccinated. Proof of C5 vaccination must be provided when completing My Vet DD’s new client form. All vaccinations must be given 7 days prior to attending My Vet DD.

 

NSW Pet Legislation

In accordance with NSW pet legislation, I acknowledge that my dog has been microchipped (by 12 weeks of age) and registered (by 6 months of age). I understand that my dog is required to wear a collar with a name tag that contains my contact details, at all times.

 

Right to Refuse Services

I understand that My Vet DD, in its sole discretion, reserves the right to refuse any or all services including the use of the facility for pets that in its sole determination, are deemed to be unhealthy, undisciplined, or aggressive, fails our standard health and temperament policies, or that otherwise are deemed to pose danger to our employees or other persons, themselves, or other pets in the care of My Vet DD.

 

Prepaid packages (5 or 10 packs) can be revoked at any time for any reason at the sole discretion of My Vet DD staff due to safety concerns, financial concerns, or inappropriate or uncomfortable situations.

 

Release from Liability

I understand that the leash / cage free environment at My Vet DD provides dogs with the opportunity to play in close physical contact, including their teeth and paws. I acknowledge that no amount of supervision or personalized care by My Vet DD, its agents or employees, can prevent the possibility of injury or illness to my dog. 

 

I acknowledge that I am solely responsible for any harm caused by my own dog while attending My Vet DD activities or facility use. I shall assume all financial responsibilities of such medical care, including but not limited to initial veterinary costs and additional follow up costs related to such injury. 

 

I acknowledge that My Vet DD shall not be responsible, and I agree to hold harmless My Vet DD, its agents, officers, employees, subcontractors, pet owners, customers, and potential customers from any and all liabilities, financial or otherwise, for any injury, illness, or ailment that my dog may incur while in the care of, as a result of services provided by, or as a consequence of my association with, My Vet DD (including, but not limited to, those which may arise in the course of play, walking, training, or caused by the presence of other pets, or for any other reason or circumstance), except to the extent caused by gross negligence, bad faith, or intentional misconduct of the above named parties. 

 

I acknowledge that My Vet DD and its staff shall not be liable for personal injuries or property damage to any animal, person or property, nor shall Manager be liable for any loss caused by theft, disappearances, vandalism, wrongful action, fire, water, natural disasters, any other cause whatsoever, unless any such loss or damage is due to My Vet DD’s staff wilful wrongdoing or gross negligence.

 

Injuries and Veterinary Care

I agree to hold harmless, make no claim against, and indemnify My Vet DD and its agents, officers, employees, and subcontractors against any costs, damages, claims, or expenses (including veterinarian fees) that may result from an injury or illness to my dog, except to the extent caused by gross negligence, bad faith, or intentional misconduct of the above-named parties. I acknowledge that I must assume all expenses or liability for injuries that my dog may inflict upon any human or other pets while in the care of My Vet DD. I acknowledge that if presented with medical bills resulting from an injury or illness to my dog that are deemed to be my responsibility, I am responsible for payment, including initial veterinarian visit costs and additional follow-up costs associated with the specific injury or illness. 

 

I acknowledge that if injuries occur between dogs from a fight with no obvious aggressor, that requires emergency medical attention, the sum of all medical bills will be split 50/50 between both owners.

 

All My Vet DD facilities are used at my own risk, and I hereby wave any responsibility and liability for injuries to my dog or I as a result of using any equipment, receiving services or entering My Vet DD. I understand risks associated with entering a premise designated for dog’s exercising and socialisation. I understand that dogs can play rough and any injuries incurred on my dog or I are not the responsibility of My Vet DD.

 

Consent for Medical and Other Care

I authorise My Vet DD, in its sole discretion, to do whatever is deemed necessary for the safety, health, and well-being of my dog while in the care of My Vet DD. In the event of my dog becoming ill, injured, or my dog’s health otherwise requires medical attention, I authorize My Vet DD, in its sole discretion, to act on my behalf to obtain emergency or other medical care (including engaging the services of a veterinarian, purchasing medication, etc.), at my own expense, to administer medication, and to give requisite attention to my pet.

 

Medications

I acknowledge that if my dog takes any medications, vitamins, or supplements that will need to be administered during my dog’s stay, it is my responsibility to complete all medication forms attached to My Vet DD’s new client form. All medication that accompanies my dog must be in its original container clearly stating the type of medication and the dosage instructions. Over-the-counter (OTC) medications can only be accepted along with the dog when accompanied by a veterinarian’s dosage recommendation.

 

Non-Refundable Pre-Paid Services

I understand that pre-paid 5 or 10 visit package fees for dog daycare services are non-refundable and non-transferrable and are subject to a 30-day written cancellation notice by My Vet DD. There is no refund or carry overs for unused session and services within the monthly packages. Pre-paid package services must be used during the designated period.

 

Ownership

I hereby confirm that I am the sole or co-owner of the dog and I have the authority to register my dog at My Vet DD, and that no co-ownership of such dog(s) has raised objections thereto.

 

Consent to Use of Photographs and Videos

I grant My Vet DD permission to use pictures and videos taken of my dog for business-related activities, including, but not limited to, advertising and marketing campaigns, website images, and other uses for promoting the services of My Vet DD.

 

Hours of Operations

I understand My Vet DD services hours are between 7:00am – 6:30pm from Monday to Friday, and by appointment only on Sundays. Thus, dogs not picked up by closing time will be charged a flat fee of $15 after 6:45pm Monday to Friday. 

 

I understand that if my dog is not picked up after those hours specified above, My Vet DD reserves the rights to send my dog to My Vet Zetland where he or she will stay overnight and will be billed for the overnight care service by My Vet Zetland. Facility hours may be modified from time to time.

 

Terms and Conditions

I acknowledge that My Vet DD in its sole discretion, reserves the right to modify or cancel any terms and conditions of this agreement. I understand that a 30 days’ notice will be provided by My Vet DD to its clients informing any alteration in My Vet DD’s terms and conditions. It is further understood and agreed that the terms of this agreement can change at any time and will overwrite any or all prior signed contracts or releases.

 

Service Rate & Promotions

I acknowledge that My Vet DD in its sole discretion, will adjust My Vet DD’s service rates every year according to the market and inflation. I understand that a 30 days’ notice will be provided by My Vet DD to its clients informing any service rate alteration. I understand that My Vet DD in its sole discretion, reserves the right to cancel any promotion, and that all promotions have a validation time.

 

Miscellaneous Provisions

This Contract: 

  1. represents and incorporates our entire understanding and may be amended only by a signed written instrument, 
  2. (b) will be binding upon and will ensure to the benefit of the successors, executors, administrators, heirs, representatives and assigns of the parties, and 
  3. is governed by New South Wales law and legislation. Waiver of a breach of this Contract will not operate or be construed as a waiver of any subsequent breach of the same or any other provision. 

 

If any portion of this Contract is determined to be invalid or unenforceable, the remainder will be enforceable to the maximum extent possible. If any legal, equitable or other action, claim, or proceeding of any kind or nature (including appeals, enforcement of judgments and collection) is brought to enforce or interpret any provision of this Agreement, then the prevailing party will be entitled to its attorneys’ fees and costs, in addition to any other relief to which it may be entitled.

 

By signing below, I acknowledge that I have read this Agreement in its entirety and agree to the terms and conditions stated above. All terms and conditions of this Agreement shall be binding on their spouses, heirs, administrators, personal representative, manager and My Vet DD. This Agreement shall be binding for each time services are provided by My Vet DD for my dog.